24translate Switzerland (part of DigitalTolk Group) is seeking a Key Account Manager to execute our Swiss market strategy and support the next phase of growth. We're building the DACH region's most advanced language services platform, combining 25 years of translation heritage with Nordic digital innovation and market-leading AI.

Your Mission

You will take full responsibility for the strategic management and development of our key business clients across Switzerland. Your objective: sustainable growth through strong client relationships, structured account development, and solution-oriented selling.

What You'll Do

Account Management & Growth

• Manage, retain, and grow a defined portfolio of key accounts

• Develop and execute tailored account plans

• Identify cross- and upselling opportunities (translation, AI services, legal translation, interpretation)

Strategic Consulting

• Analyze client needs, business models, and market environments

• Position our hybrid human-AI solutions as premium offerings

• Act as a trusted advisor at both operational and strategic levels

Proposals & Negotiation

• Prepare, negotiate, and follow up on commercial offers

• Coordinate complex client projects in close collaboration with Operations

• Ensure high customer satisfaction and long-term partnerships

• Work with Bid Management team to respond to Swiss public procurement opportunities

Coordination & Stakeholder Management

• Serve as the central commercial point of contact for your accounts

• Collaborate closely with Operations, Product, and Management teams

What Success Looks Like (Year 1)

• Clear revenue growth within your existing account portfolio

• Acquisition of 3–5 new strategic clients

• Building a strong and qualified sales pipeline

• High customer satisfaction and long-term contract retention

Your Profile

Must Have:

• 3-7+ years of experience in B2B sales or Key Account Management

• Proven success in selling and managing consultative or service-based solutions

• Strong commercial mindset with customer-centric thinking

• Fluent German and business-level English (French is a strong plus)

Nice to Have:

• Experience in fast-growing scale-up or M&A integration environment

• Background in language services, translation, localization, or interpretation

• Public sector sales expertise (Schweizer Bundesverwaltung, cantons, municipalities)

• Familiarity with AI/ML applications and digital transformation

What Makes You Successful Here

• You are not just an account manager — you are a strategic partner to your clients.

• You sell with conviction, think entrepreneurially, and act pragmatically.

• You want to build and grow — not just maintain.

• You leverage CRM, sales enablement tools, and data to optimize performance

Why Join us?

Platform & Resources

• Part of 3-5 year exit journey with clear value creation path

• Active M&A: 1 acquisition/month, you'll help integrate and extract synergies

• DACH hub strategy: Switzerland/Germany as foundation for broader European expansion

Technology & Product Edge

• 50+ developers (vs. 3-4 at typical LSPs) building proprietary platform

• PretPal AI Interpreter: Market-leading human-in-the-loop AI (proven in Sweden)

• Hybrid Translation: Advanced human-AI workflows with 50% automation

• Premium Positioning: Hieronymus legal translation for high-value segments

• ISO 27001 certified: win security-conscious enterprise and public sector

Work Environment

• Flexible hybrid model (3 days office, 2 remote)

• Collaborative Nordic-Swiss culture: results over politics

• Premium workspace in Zürich or St. Gallen with team space

About DigitalTolk & 24translate

DigitalTolk is the market leader in digital interpretation services in Sweden, serving Region Skåne, Swedish Police, and major public sector organizations. Backed by 50+ developers and proprietary platform, we've achieved 2,845% growth over 4 years.

24translate, founded 1999 in Hamburg, is Germany's first online translation agency. Award-winning technology platform serving UBS, Raiffeisen, Helvetia, and 1,000+ corporate clients across DACH. Over 1 billion words translated.

Hieronymus (Zürich) provides premium lawyer-verified legal translations for the Swiss legal market.

Combined: We're building Europe's most technologically advanced language services platform. Nordic innovation + DACH expertise + 25 years translation heritage.

Ready to support Our Swiss Growth?

Include your:

• CV highlighting relevant achievements from previous roles

• Cover letter (max 1 page): Why this role at this time?