Customer Success Manager
Are you a customer-centric individual who is passionate about building strong relationships with customers? Do you thrive in a fast-paced environment and have a proven track record of delivering exceptional customer experiences? If so, we have an exciting opportunity for you!
From our start in 2015, we have had strong growth, especially in Sweden, and now we are increasing the pace both in Sweden and internationally. 🚀
About the role:
As Customer Success Manager, you will be responsible for the ongoing success and satisfaction of our customers. You will do this by acting as an advocate for customer needs and requirements within the organization. Your portfolio of customers may include both customers from public sector as well as privately owned companies. You will work closely with the customers to ensure they are getting the most of our interpretation services and will be responsible for retaining and growing their business. You will also work closely with our sales, marketing, and product teams to develop and execute strategies that drive customer engagement, retention, and growth.
The role also includes:
- Identifying business opportunities based on customer behaviours and upsell new services and features to existing customers.
- Create and deliver engaging customer presentations, training sessions, and other communication materials.
- Guide existing customers with day-to-day questions based on the latest best practices and available tools.
- Onboarding new customers to our platform together with Sales, keep them engaged throughout their lifecycle.
You are service-oriented with a great ability to build trust with customers and take ownership. You need to be a proactive problem-solver with a customer-first mentality. It is also important to be structured, with the ability to prioritize and plan effectively.
- Experience in Business-to-Business (B2B) relationship building and developing customer accounts.
- Strong communication and interpersonal skills
- Ability to work collaboratievely and cross-functionally
- Strong problem-solving and analytical skills
- Experience with CRM software and data analysis tools
- You speak and write both Swedish and English fluently
DigitalTolk turned the interpretation industry upside down in many ways. Simply because we offer Interpretation-as-a-Service to our interpreters, users and customers. Interpreters in any language, only a click away. We are the only company that has fully automated the matching process for the best and fastest matching. As a result, we have grown from 5,000 interpretations in 2017 to over 350,000 in 2022. We’re proud to be able to make a difference in our customers' everyday lives through the services we offer.
We are a dynamic company where innovation is at the core of what we do. We offer you to be part of an expansive phase in our continued journey. 🚀
As a company, we have already received numerous awards and prizes for the way we approach a societal challenge. Named the Gazelle of the Year and Sweden's Fastest Growing Company 2021, one of Sweden's five most innovative Startups, award as one of "Sweden's best companies" and winner of the Swedish Post and Telecom Agency's innovation competition "Best in the industry".
- Customer Success
At DigitalTolk, we are driven by offering our customers the best possible experience, and we do that by consistently delivering quality and timely interpretation and translation services. We have introduced cutting edge technology and innovative approaches to a traditional industry with the express aim of developing solutions that work better for everyone. We intend to lead the development of artificial intelligence in the language space, and continue to create valuable opportunities for people to meet, and access the right help and support.
DigitalTolk revolutionerar och utvecklar tolk- och språkbranschen. Genom en helautomatiserad tolkförmedlingsprocess är hantering och matchning av uppdrag snabbare och mer träffsäker. Det som förut tog 30-40 min görs på 5-10 sekunder. Vi är ett ungt företag där innovation ligger i själva kärnan av det vi gör varje dag.
Vi som arbetar på DigitalTolk trivs av att vara en del i en dynamisk miljö där alla är målfokuserade och engagerade i att leverera den bästa kvaliteten på tjänsterna inom vårt område!
Customer Success Manager
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